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Regional Sales Director (North America)
Company Profile:
Simplotel Inc. with office in New York, is a wholly owned subsidiary of Simplotel Technologies Pvt. Ltd., headquartered in India which is a leading Software-as-a-Service (SaaS) company dedicated to
simplifying the lives of hoteliers through innovative technology solutions. We help over 3,000 hotels across 26 countries grow their direct business by enhancing their online presence and booking capabilities.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Regional Sales Director (North America)
Simplotel is looking for a Regional Sales Director for North America. You will play a critical role in expanding Simplotel's presence in the region. You will focus on developing relationships with hospitality
businesses, identifying new business opportunities, and driving adoption of Simplotel’s solutions. This is a strategic role that requires a blend of business development, sales expertise, and a passion for the hospitality industry.
Key Responsibilities:
Leverage an established network within the boutique and independent hotel sector, as well as hotel management companies, to build relationships and engage key decision-makers in the hospitality industry.
Drive initiatives to expand into untapped markets, identify new business opportunities, and broaden Simplotel's footprint in these new markets.
Formulate and implement strategic sales plans to penetrate new markets, collaborating with internal teams and external partners to optimize lead generation and business development efforts.
Lead and oversee the end-to-end sales cycle, from prospecting and lead qualification to deal closure, ensuring efficient execution and the achievement of business objectives.
Monitor market trends, competitive dynamics, and customer needs to refine sales strategies, ensuring Simplotel stays ahead of industry developments and competitive pressures.
Cultivate and maintain executive-level relationships with key stakeholders, including hotel owners, general managers, and revenue managers, to foster long-term partnerships and customer satisfaction.
Represent Simplotel at key industry events, conferences, and summits, strengthening the company’s presence and networking with industry leaders.
Lead and manage a strategic travel plan, ensuring in-person meetings with customers, partners, and stakeholders to build relationships, gather market intelligence, and capitalize on business opportunities.
Requirements:
8+ years of experience in hotel technology sales, with a well-established network within the hospitality industry to foster new business opportunities.
Proven track record of selling software solutions to hotels (e.g., booking engines, CRM, revenue management systems).
Excellent written and verbal communication and presentation skills.
Strong understanding of hotel technology solutions, market trends, and the North American hospitality market.
Extremely organized, goal-driven, and committed to upholding high ethical standards.
Proven track record of meeting and exceeding revenue targets.
Ability to travel extensively for client meetings and industry events.
Location: North America
Please share your updated CV to careers@simplotel.com
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position:
Senior Technical Operations Specialist
We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.
Responsibilities:
- Respond, manage, and resolve customer queries and issues sent via a ticketing system
- Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
- Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
- Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
- Create SOPs, manuals and document product knowledge in detailed steps
- Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
- Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
- Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality
Requirements:
- BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
- Excellent problem-solving and communication skills
- Good understanding of computer systems, mobile devices and comfortable using software products
- Basic understanding and knowledge of DNS (A, NS, MX records etc.)
- Able to run basic SQL queries
- Keen eye for detail, ability to implement and oversee strict quality control
- Ability to sustain with dynamic processes and constant updates
- Ability to provide step-by-step guidance, both written and verbal
- Ability to design simple processes and procedures
- 3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position
Location: Bangalore