Customer Success Manager
About Simplotel:
Simplotel is a Bangalore based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position - Customer Success Manager
The Customer Success Manager will be responsible for driving renewals of our customers and ensuring that they derive maximum value from the use of Simplotel. To achieve this, the account manager will interact regularly with the clients and build a strong lasting relationship and drive improvements to the customer’s usage of Simplotel and drive adoption of new features that help customers.
Responsibilities:
Drive renewals and upsells for Simplotel.
Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions.
Build and maintain strong, long-lasting relationships.
Understand various analytics of our customers and craft and implement strategies to grow it.
Deliver metrics and analysis to customers to ensure that they understand the value of our platform.
Manage schedule and prioritise well, in order to meet deadlines.
Skills and Experience:
0 - 3 years of Account Management or other customer-facing experience.
Graduate degree in Engineering, Business or Hotel Management. MBA a plus.
Excellent written and verbal communication skills. Ability to convince internal stakeholders and customers.
Strong analytical skills and good knowledge of Excel.
Ability to work in cross-functional teams.
Experience in delivering client-focused solutions based on customer needs.
Excellent listening, negotiation and presentation skills.
Ability to prioritise among competing tasks.
Keen attention to detail and adherence to deadlines.
Knowledge of e-commerce, Web analytics & SEO is a plus.
Location: Bangalore
Please share your updated CV on careers@simplotel.com
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position:
Business Development Manager - Mumbai – Consultative Selling.
Simplotel is looking to hire a Business Development Manager, in a full-time capacity, who can sell our offerings to large hotels. This is an opportunity to join a company on the ground floor and become a part of the early growth. If you are passionate about selling internet technologies, you will thoroughly enjoy this position. An ideal candidate would be someone who is in Presales and wants to explore a Business Development Role.
Responsibilities:
- Develop plans and strategies for developing business and achieving the company’s sales goals.
- Meeting with hoteliers and potential prospects on a regular basis to build and nurture relationships.
- Cold calling; connecting with multiple potential prospects.
- Working with large hotels and partners across the country.
- Follow up on marketing leads, as well as expand business from the company’s existing client base or partners.
- Build strong brand relationships.
- Building pipelines with partners and team members to close sales.
- Provide detailed and accurate sales forecasting.
Skills Required:
- 1 - 4 years of work experience in technology pre-sales (e-commerce preferred in both domestic and international markets).
- Excellent oral and written communication skills in English.
- Very high ethical standards.
- Comfortable with ambiguity and unpredictable work hours.
- Proven track record of meeting revenue targets.
- MBA required (preferably from a top school).
- Ability to travel extensively