Customer Success Manager
About Simplotel:
Simplotel is a Bangalore-based Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We power e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of “Simple” and “Hotel”. Our mission is to simplify the lives of hoteliers through technology.
Simplotel is a “Shopify for Hotels”. Founded in October 2013, Simplotel is funded by Go-MMT, India’s largest online travel agency.
*Simplotel was awarded Best Startup in Travel & Hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
Position: Customer Success Manager
We are looking for a Customer Success Manager to drive bookings for our customers and ensure they derive maximum value from Simplotel’s products. To achieve this, the Customer Success Manager will interact regularly with customers, build strong, lasting relationships, and drive the adoption of new features that help customers achieve their business goals.
Roles and Responsibilities:
Contact customers regularly, analyse opportunities for improvement, and encourage them to adopt recommended solutions.
Analyse the performance of customer websites, booking engines, and other analytics to formulate strategies that result in increased bookings.
Deliver regular metrics and analysis to customers to ensure they understand the value of the platform.
Drive renewals and upsells for Simplotel.
Build and maintain strong, long-lasting relationships with customers.
Manage schedules and prioritise effectively to meet deadlines.
Skills Required:
0–3 years of experience in Account Management or other customer-facing roles.
Excellent written and verbal communication skills, with the ability to influence internal stakeholders and customers.
A graduate degree in Engineering, Business, or Hotel Management. An MBA is a plus.
Strong analytical skills and working knowledge of MS Excel.
Ability to work effectively in cross-functional teams.
Experience delivering client-focused solutions based on customer needs.
Excellent listening, negotiation, and presentation skills.
Ability to prioritise competing tasks effectively.
Keen attention to detail and adherence to deadlines.
Working knowledge of Google Analytics, Search Console, and SEO is a plus.