Customer Success Manager
About Simplotel:
Simplotel is a Bangalore based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position: Customer Success Manager
We are looking for a Customer Success Manager to drive bookings for our customers and ensure they derive maximum value from using Simplotel's products. To achieve this, the account manager will interact regularly with customers, build strong, lasting relationships, and drive the adoption of new features that help customers.
Responsibilities:
Contact customers regularly, analyse opportunities for improvement, and persuade them to adopt suggested solutions.
Analyse the performance of customer websites, booking engines, and various other analytics to formulate strategies that result in increased bookings.
Deliver regular metrics and analysis to customers to ensure that they understand the platform's value.
Drive renewals and upsells for Simplotel.
Build and maintain strong long-lasting relationships.
Manage schedule and prioritize effectively to meet deadlines.
Required Skills
0-3 years of Account Management or other customer-facing experience.
Excellent written and verbal communication skills. Ability to convince internal stakeholders and customers.
Graduate degree in Engineering, Business or Hotel Management. MBA is a plus
Strong analytical skills and working knowledge of MS Excel.
Ability to work in cross-functional teams.
Experience delivering client-focused solutions based on customer needs.
Excellent listening, negotiation and presentation skills.
Ability to prioritize among competing tasks.
Keen attention to detail and adherence to deadlines.
Working knowledge of Google Analytics, Search Console & SEO is a plus.