Content Specialist
Company Profile:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position: Content Specialist
Who are we looking for?
A creative content writer responsible for writing website content to market the hotels that sign up with Simplotel. The candidate will work with hotels to understand their offering and write creative content for their website – their most important online marketing channel. The candidate will also do keyword research and optimize the website for SEO, write blogs for us and for our customers
Responsibilities:
Write creative website content for hotels signed up with Simplotel, focusing on their offerings and unique features.
Collaborate with hotels to understand their brand and message, ensuring content aligns with their marketing goals.
Conduct keyword research and optimize website content for SEO to improve search engine rankings.
Create engaging and informative blogs for Simplotel and its customers.
Stay updated with industry trends and best practices in content writing and SEO.
Required Skills:
Excellent written and verbal English
Good creative writer who can write engaging content for hotels and the travel industry
Write content for blogs and for social media platforms of our company and for our customers
Any bachelor’s degree (preferably Journalism & Mass Comm), with English as first language
Knowledge and best practices for Search Engine Optimization
Good with research for several topics to generate content
Basic technical skills to work with blogging platforms
Ability to manage time and hit deadlines
Ability to work with customers – large and small
Ability to collaborate within a team and with cross-functional departments
Required Experience:
0 to 2 years
Location: Bangalore
Please share your updated CV on careers@simplotel.com
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position - Senior/Lead - Content Specialist
Who are we looking for?
Responsibilities:
- Develop an in-depth understanding of all features of Simplotel’s content management system, and conduct training sessions for large clients to effectively leverage the use of our CMS.
- Respond, manage, and resolve customer queries and issues received via a ticketing system, and chat.
- Oversee and handle the customer experience of key customers including project management, resource assignment and timely deliveries of projects.
- Drive and oversee the allocation of work assignments and timely delivery of the same.
- Prioritize and manage several open issues simultaneously, operate & drive multiple projects internally. Perform quality checks on the team’s tickets to improve quality.
- Create SOPs, manuals and checklists, and document product knowledge in detailed steps.
- Provide feedback and escalate unresolved issues to internal departments (Software Developers, Customer Success/Account Managers).
Required Skills:
- A keen eye for detail and the ability to scrutinize for quality.
- Excellent written and spoken English.
- Ability to modify (write and edit) content.
- Basic understanding of the hotel and the travel industry.
- Basic technical skills to work with content management systems
- Knowledge & understanding of the best SEO practices.
- Ability to work with customers – large and small.
- Ability to collaborate within a team and with cross-functional departments.
- Ability to manage time and hit deadlines.
- Any bachelor’s degree (preferably Journalism & Mass Comm), with English as the first language.