Senior/Lead - Content Specialist

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)

Position - Senior Content Specialist

Who are we looking for?

We are looking for a Senior Content Operations Specialist with a keen eye for detail, good command of English, possessing the ability to write and edit grammatically error-free content. The candidate will work with hotels to understand their requirements and process modifications to content for the website – their most important online marketing channel. The candidate must also possess knowledge of the best SEO practices to optimize the website for our customers.

Responsibilities:

Develop an in-depth understanding of all features of Simplotel’s content management system, and conduct training sessions for large clients to effectively leverage the use of our CMS.
Respond, manage, and resolve customer queries and issues received via a ticketing system, and chat.
Oversee and handle the customer experience of key customers including project management, resource assignment and timely deliveries of projects.
Drive and oversee the allocation of work assignments and timely delivery of the same.
Prioritize and manage several open issues simultaneously.
Manage projects / large customers and ensure that the project is delivered on time with high quality.
Ensure communication with all stakeholders regarding projects.
Perform quality checks on the team’s tickets to improve quality.
Create SOPs, manuals and checklists, and document product knowledge in detailed steps.
Provide feedback and escalate unresolved issues to internal departments (Software Developers, Customer Success/Account Managers).

Required Skills:

A keen eye for detail and the ability to scrutinize for quality.
Excellent written and spoken English.
Ability to modify (write and edit) content.
Project Management
Strong Communication Skills
Basic understanding of the hotel and the travel industry.
Basic technical skills to work with content management systems
Knowledge & understanding of the best SEO practices.
Ability to work with customers – large and small.
Ability to collaborate within a team and with cross-functional departments.
Ability to manage time and hit deadlines.
Any bachelor’s degree (preferably Journalism & Mass Comm), with English as the first language.

Location: Bangalore

Please share your updated CV on careers@simplotel.com

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)

Position - Senior/Lead - Content Specialist

Who are we looking for?

We are looking for a Senior/Lead Content Operations Specialist with a keen eye for detail, good command of English, possessing the ability to write and edit grammatically error-free content. The candidate will work with hotels to understand their requirements and process modifications to content for the website – their most important online marketing channel. The candidate must also possess knowledge of the best SEO practices to optimize the website for our customers.

Responsibilities:

Develop an in-depth understanding of all features of Simplotel’s content management system, and conduct training sessions for large clients to effectively leverage the use of our CMS.
Respond, manage, and resolve customer queries and issues received via a ticketing system, and chat.
Oversee and handle the customer experience of key customers including project management, resource assignment and timely deliveries of projects.
Drive and oversee the allocation of work assignments and timely delivery of the same.
Prioritize and manage several open issues simultaneously, operate & drive multiple projects internally. Perform quality checks on the team’s tickets to improve quality.
Create SOPs, manuals and checklists, and document product knowledge in detailed steps.
Provide feedback and escalate unresolved issues to internal departments (Software Developers, Customer Success/Account Managers).

Required Skills:

A keen eye for detail and the ability to scrutinize for quality.
Excellent written and spoken English.
Ability to modify (write and edit) content.
Basic understanding of the hotel and the travel industry.
Basic technical skills to work with content management systems
Knowledge & understanding of the best SEO practices.
Ability to work with customers – large and small.
Ability to collaborate within a team and with cross-functional departments.
Ability to manage time and hit deadlines.
Any bachelor’s degree (preferably Journalism & Mass Comm), with English as the first language.