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Senior Technical Operations Specialist

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)

Position:

Senior Finance and Accounts

Responsibilities:

Oversee and manage daily program-wide accounting and finance functions including timely recording of transactions, cash management, banking, payroll, receivables, and payables.
Responsible for the revenue recording process, payroll management, and vendor management
Design and maintain the MIS system for the company and verification of completeness and correctness of MIS.
Ensuring that all legal compliances and annual audits are completed within time by coordinating with Auditors.
Responsible for creating Budgets for each department and monitoring the same. Forecasting Annual and quarterly financial statements and tracking the variance.
Implement Budgetary controls and ensure zero leakage in revenue and cost.
Preparing monthly and weekly cash flow and following cash flow regulations.
Handling the company’s treasury and banking activity to ensure the best finance options are made available to the company within the gambit of the company’s risk profile.
Responsible for monthly reporting to the management and investors on the performance of the company.
Handling all investor queries and sharing recurring reports as per the agreement
Management of Accounts in Books and processing Invoices ensuring indirect taxes (including GST) is charged as per the applicable Laws.
Reconciliation of Bank Statements and Payment Gateways with Books.
Ad hoc tasks including generating reports

Skills and Abilities:

Practical Knowledge of GST Law, Income Tax Law and ROC Compliances.
Ability to work independently and effectively with the team
Demonstrate good judgement and good problem-solving skills
Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations
Have high attention to detail, deliver reports with accuracy and stay organised
Advanced computer skills in MS Office, accounting software and databases
Ability to work within deadlines and take responsibility - must be able to identify the deadline for a piece of work to be completed

Qualification:

Degree: BCom, MCom
Experience: 2-3 years

Location: Bangalore

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)

Position:

Senior Technical Operations Specialist

We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.

Responsibilities:

Respond, manage, and resolve customer queries and issues sent via a ticketing system
Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
Create SOPs, manuals and document product knowledge in detailed steps
Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality

Requirements:

BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
Excellent problem-solving and communication skills
Good understanding of computer systems, mobile devices and comfortable using software products
Basic understanding and knowledge of DNS (A, NS, MX records etc.)
Able to run basic SQL queries
Keen eye for detail, ability to implement and oversee strict quality control
Ability to sustain with dynamic processes and constant updates
Ability to provide step-by-step guidance, both written and verbal
Ability to design simple processes and procedures
3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position

Location: Bangalore