Content Operations Specialist
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
What are we looking for?
A detail-oriented and tech-savvy individual who can manage updates, modifications and audits of existing hotel websites, leveraging AI tools for content research, drafting, editing and optimization. Unlike a pure content creation role, this is an operations-first role – the candidate will handle a steady stream of content change requests across many client websites at once, so the ability to multi-task, prioritize, manage time efficiently and stay composed under pressure is central to the job. The candidate will coordinate closely with cross-functional teams and customers to ensure every change is published accurately, on time and to a high quality standard, while following SEO best practices. This is an entry-level position, ideal for a recent graduate looking to build a career in content and digital operations.
Roles and Responsibilities:
Oversee the end-to-end management of content changes on existing client hotel websites-updates, modifications, corrections and audits.
Leverage AI tools for content research, curation, drafting, editing and optimization of website content.
Review and improve AI-generated content for accuracy, originality, quality and alignment with each hotel’s brand voice–AI output is a starting point, never the final word.
Modify, write and edit content tailored for hotels and the travel industry to meet client specifications and industry standards.
Handle multiple change requests across different client websites simultaneously–prioritize tasks by urgency and impact, and manage your time to hit every deadline.
Ensure changes are published accurately and on schedule, maintaining high quality even when working under pressure or tight turnaround times.
Work closely with cross-functional teams to ensure seamless execution of content changes, and communicate status, blockers and timelines clearly and proactively.
Engage with customers to understand their content needs and provide prompt, professional support for content-related inquiries or issues.
Perform regular content and SEO audits of existing websites to ensure compliance with best practices and identify areas for improvement.
Maintain a high level of attention to detail in all aspects of content editing, publishing and management.
Assist customers in navigating content management tools and understanding content strategies.
Stay updated with AI, SEO, content and hospitality industry trends to continuously improve how content operations are run.
Required Skills:
0–2 years of experience–recent graduates are encouraged to apply.
Any bachelor’s degree (preferably Journalism, Mass Communication, English or Marketing), with strong command of English.
Excellent written and spoken English, with clear, professional communication–able to write well, explain status updates and handle customer queries confidently.
Strong multi-tasking and time-management skills–able to focus on the task at hand while juggling several change requests in parallel, and to prioritize effectively based on deadlines and impact.
Strong soft skills–a collaborative, positive attitude, receptiveness to feedback and the professionalism to work with customers.
Commitment to timeliness and quality–tasks assigned must be completed on schedule without compromising accuracy or attention to detail.
Hands-on familiarity with AI tools such as ChatGPT, Claude and other generative AI platforms, with the ability to write and refine prompts to get accurate, high-quality results.
Knowledge of Search Engine Optimization best practices and the ability to apply them when modifying website content.
Basic technical skills to work with content management systems.