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- Content Operations Specialist
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Content Operations Specialist
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position: Content Operations Specialist
A candidate responsible for overseeing the efficient management and delivery of content. This position requires a detail-oriented individual with exceptional organizational skills, a strong understanding of content management systems, and the ability to collaborate with cross-functional teams. The candidate must also possess knowledge of the best SEO practices to optimize the website for our customers. The Content Operations Specialist will play a vital role in ensuring the timely and accurate publication of content while maintaining high-quality standards.
Roles and Responsibilities:
Oversee the end-to-end management of content
Modify, write, and edit content tailored for hotels and the travel industry to meet client specifications and industry standards.
Ensure changes are published accurately and on schedule.
Work closely with cross-functional teams, including marketing, design, and development, to ensure seamless content integration and execution.
Engage with customers to understand their content needs and provide support for content-related inquiries or issues.
Perform regular content audits to ensure SEO compliance and identify areas for improvement.
Stay updated with industry trends and SEO developments to continuously optimize content strategies.
Maintain a high level of attention to detail in all aspects of content creation and management.
Prioritize tasks effectively to meet deadlines and manage multiple content projects simultaneously.
Monitor content workflows and ensure timely completion of content-related tasks.
Provide excellent customer service by addressing content-related queries and issues promptly.
Assist customers in navigating content management tools and understanding content strategies.
Required Skills and Experience:
0 - 2 years of experience
Excellent written and spoken English
Ability to modify (write and edit) content for hotels and the travel industry
Basic technical skills to work with content management systems
Ability to work with customers – large and small
Ability to collaborate within a team and with cross-functional departments
Ability to manage time and hit deadlines
Knowledge and best practices for Search Engine Optimisation
Any bachelor’s degree (preferably Journalism & Mass Comm), with English as the first language
Location: Bengaluru
Please share your updated CV on careers@simplotel.com
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position - Senior/Lead - Content Specialist
Who are we looking for?
Responsibilities:
- Develop an in-depth understanding of all features of Simplotel’s content management system, and conduct training sessions for large clients to effectively leverage the use of our CMS.
- Respond, manage, and resolve customer queries and issues received via a ticketing system, and chat.
- Oversee and handle the customer experience of key customers including project management, resource assignment and timely deliveries of projects.
- Drive and oversee the allocation of work assignments and timely delivery of the same.
- Prioritize and manage several open issues simultaneously, operate & drive multiple projects internally. Perform quality checks on the team’s tickets to improve quality.
- Create SOPs, manuals and checklists, and document product knowledge in detailed steps.
- Provide feedback and escalate unresolved issues to internal departments (Software Developers, Customer Success/Account Managers).
Required Skills:
- A keen eye for detail and the ability to scrutinize for quality.
- Excellent written and spoken English.
- Ability to modify (write and edit) content.
- Basic understanding of the hotel and the travel industry.
- Basic technical skills to work with content management systems
- Knowledge & understanding of the best SEO practices.
- Ability to work with customers – large and small.
- Ability to collaborate within a team and with cross-functional departments.
- Ability to manage time and hit deadlines.
- Any bachelor’s degree (preferably Journalism & Mass Comm), with English as the first language.