Lead - Software Engineer

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
 

Position: Lead - Software Engineer

As a Lead - Software Engineer, you will take ownership of technical delivery, guide engineering best practices, mentor junior developers, and contribute to architectural decisions while remaining hands-on in coding and solution implementation. The ideal candidate will have strong technical skills, and strong process skills to ensure high quality delivery of product. If you thrive in a dynamic, fast-paced environment and are ready to make a significant impact, we encourage you to apply.

 

Roles and Responsibilities:

  • Design and build high performance backend systems, ensuring clean, scalable and maintainable architecture

  • Own feature delivery end to end from requirement analysis to production rollout, with strong debugging, deep dive and problem solving skills

  • Drive integrations with third party systems such as payment gateways, channel managers and other external platforms

  • Uphold engineering excellence through code reviews, design discussions, test coverage and adherence to modern development and deployment practices

  • Lead by example as a hands on engineer, writing production grade code that reflects industry best practices

  • Mentor and guide junior engineers, helping them improve technically and execute effectively

  • Drive performance and resource optimizations while monitoring and enhancing system reliability across all layers

 

Qualifications:

  • Strong foundation in software engineering, system architecture and modern development practices across the stack

  • Proven ability to design, build and maintain scalable systems and RESTful APIs, with solid understanding of algorithms, data structures and performance optimization

  • Proficient with Linux, Git and AWS fundamentals, comfortable working with command line tooling and modern engineering workflows

  • Ability to translate business or product requirements into clear technical plans and actionable tasks

  • Hands on experience working in agile, fast paced environments with strong adaptability, attention to detail and a continuous improvement mindset

  • Clear communication skills with the ability to articulate trade offs, influence decisions and collaborate effectively

  • Passion for writing clean, maintainable code and staying current with relevant technologies and engineering standards


Location: Bangalore

Please share your updated CV at careers@simplotel.com

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
 

Position: 

Senior Technical Operations Specialist

We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.


Responsibilities:

  • Respond, manage, and resolve customer queries and issues sent via a ticketing system
  • Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
  • Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
  • Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
  • Create SOPs, manuals and document product knowledge in detailed steps
  • Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
  • Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
  • Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality

 

Requirements:

  • BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
  • Excellent problem-solving and communication skills
  • Good understanding of computer systems, mobile devices and comfortable using software products
  • Basic understanding and knowledge of DNS (A, NS, MX records etc.)
  • Able to run basic SQL queries
  • Keen eye for detail, ability to implement and oversee strict quality control
  • Ability to sustain with dynamic processes and constant updates
  • Ability to provide step-by-step guidance, both written and verbal
  • Ability to design simple processes and procedures
  • 3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position

 

Location: Bangalore