Lead/Senior Business Analyst

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Senior Technical Operations Specialist

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
 

Position: 

Lead Business Analyst/Sr. Business Analyst

 

Job Overview

We are looking for a business analyst who will be responsible for reporting and analysing the company’s data. The candidate will be leading a team of 2-3 business Analysts and is responsible for all management reporting, data and variance analysis and providing business insights to increase profitability.

 

Roles and Responsibilities:

  • Lead a team of data analysts, provide mentorship and guidance and build a collaborative environment.

  • Develop a mechanism for tracking key metrics on a real-time basis. Sanitise the large data sets and analyse the same to derive insights and identify trends.

  • Develop and maintain data models, dashboards to track the key KRAs across the company and various departments.

  • Collaborate with other departments to understand business objectives, identify opportunities for process improvements and efficiency gains through data analysis.

  • Monitor department progress by tracking activity; publish progress reports on the assigned projects and tasks.

  • Identify and implement the best data tool suited to the requirements of the respective projects.

  • Drive continuous improvement in data quality, accuracy, and reliability through rigorous data validation practices.

 

Qualifications:

  • 2-6 Years of Experience (e-commerce preferred)

  • MBA Preferred

  • Strong Analytical Skills and Business Acumen

  • Strategic Thinker With a Track Record of Leveraging Data to Drive Business Growth and Efficiency

  • Extreme Attention to Detail and Willingness to Roll Up Your Sleeves

  • High Degree of Organisational Skills and Ability to Manage Multiple, Competing Priorities

  • Excellent Leadership and Communication Skills With the Ability to Convey Complex Insights to Diverse Stakeholders

  • Action and Result Oriented With High Enthusiasm


Location: Bangalore

Please share your updated CV at careers@simplotel.com

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
 

Position: 

Senior Technical Operations Specialist

We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.


Responsibilities:

  • Respond, manage, and resolve customer queries and issues sent via a ticketing system
  • Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
  • Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
  • Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
  • Create SOPs, manuals and document product knowledge in detailed steps
  • Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
  • Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
  • Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality

 

Requirements:

  • BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
  • Excellent problem-solving and communication skills
  • Good understanding of computer systems, mobile devices and comfortable using software products
  • Basic understanding and knowledge of DNS (A, NS, MX records etc.)
  • Able to run basic SQL queries
  • Keen eye for detail, ability to implement and oversee strict quality control
  • Ability to sustain with dynamic processes and constant updates
  • Ability to provide step-by-step guidance, both written and verbal
  • Ability to design simple processes and procedures
  • 3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position

 

Location: Bangalore