Senior Compliance Analyst

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Senior Technical Operations Specialist

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
 

Position: 

Senior Compliance Analyst

 

Roles and Responsibilities:

  • Ensure that all legal compliances and annual audits are completed within time by coordinating with the Auditors

  • Prepare agendas and papers for board meetings, committees, and annual general meetings (AGMs) and follow up on action points

  • Convene and service AGMs, EGMs (when required), take minutes, draft resolutions, and lodge required forms and annual returns, including XBRL filing with the appropriate departments

  • Handling all investor queries and sharing recurring reports as per the agreement

  • Provide legal, financial, and/or strategic advice to the management whenever required

  • Ensure policies, regulatory, or statutory changes that might affect the organisation are up to date and approved by the committee

  • Maintain statutory books, including registers of members, directors, and secretaries

  • Handle correspondence, collate information, write reports, and communicate decisions to relevant company stakeholders

  • Develop and oversee the systems that ensure the company complies with all applicable codes, in addition to its legal and statutory requirements

  • Administering ESOPs plan of the company; keeping ESOP records

  • Prepare contractual agreements with suppliers and customers

  • Ensuring the compliance (including filing of returns & maintenance of registers) of various Labour Laws to protect the interests of labour, industry and all stakeholders and at same time prevent unwanted lawsuits and penalties for non-compliance

  • Oversee and manage daily program-wide accounting and finance functions, including timely recording of transactions, cash management, banking, payroll, receivables, and payables

  • Responsible for monthly reporting to the management and investors on the performance of the company

  • Handling all investor queries and sharing recurring reports as per the agreement

  • Management of Accounts in Books and processing invoices, ensuring indirect taxes (including GST) are charged as per the applicable Laws

 

Qualifications:

  • Practical Knowledge of Corporate Laws, Securities Laws, Labour Laws, FEMA and ROC Compliances of India and USA

  • Qualified CS With 0 to 3 Years of Experience

  • Ability to Work Independently and Effectively With Team

  • Demonstrate Good Judgment and Good Problem-solving Skills

  • Proven Knowledge of Bookkeeping and Accounting Principles, Practices, Standards, Laws, and Regulations

  • Have a High Attention to Detail, Deliver Reports With Accuracy and Stay Organised

  • Advanced Computer Skills in MS Office, Accounting Software and Databases

  • Ability to Work Within Deadlines and Take Responsibility - Must be Able to Identify the Deadline for a Piece of Work to be Completed


Location: Bangalore

Please share your updated CV at careers@simplotel.com

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
 

Position: 

Senior Technical Operations Specialist

We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.


Responsibilities:

  • Respond, manage, and resolve customer queries and issues sent via a ticketing system
  • Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
  • Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
  • Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
  • Create SOPs, manuals and document product knowledge in detailed steps
  • Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
  • Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
  • Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality

 

Requirements:

  • BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
  • Excellent problem-solving and communication skills
  • Good understanding of computer systems, mobile devices and comfortable using software products
  • Basic understanding and knowledge of DNS (A, NS, MX records etc.)
  • Able to run basic SQL queries
  • Keen eye for detail, ability to implement and oversee strict quality control
  • Ability to sustain with dynamic processes and constant updates
  • Ability to provide step-by-step guidance, both written and verbal
  • Ability to design simple processes and procedures
  • 3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position

 

Location: Bangalore