Matthieu Reynaud, General Manager of Night Hotel Bangkok, has nearly three decades of experience in hospitality. Starting at the age of 21, Matthieu opened his own restaurant among many other ventures. He has worked in various countries including France, Canada, Qatar, Maldives and Thailand. “When I began my career, I always wanted to work for an international organisation. I was never afraid to take risks. My career provided me with learnings of various cultures. Most importantly, I learned how to deal with the expectations of guests of different nationalities.” Matthieu has been recognized as one of Thailand’s Best General Managers at CMO Asia 2023. He has been associated with Night Hotel Bangkok for the past seven years.
Within three months of onboarding Simplotel, Night Hotel Bangkok scaled 200 monthly room nights, which has been their highest since they started operations. Currently, Night Hotel Bangkok generates 35% of its business online, and has scaled 8% of its total occupancy through Simplotel. “Our aim is to double these room nights in 2024. Although, it’s still early to comment on our overall improvement, Simplotel Digital Marketing has helped us improve our conversions on our website by optimising our content, page titles, meta descriptions, keywords, alt-text and other techy issues.”
Matthieu believes that to succeed in hospitality, one needs to take risks. He recalls a Nelson Mandela’s quote, ‘I never lose. I either win or I learn’. The second important quality is patience to deal with pressure. “In hospitality, you need to face various challenges and still have a smile on your face. The only way to ensure this is through consistency and constantly excelling in your work and service.”
Scales 700 monthly room nights in direct bookings
Pai Hotels