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Senior Technical Operations Specialist

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)

Position: Frontend JavaScript Engineer

As a senior frontend engineer at Simplotel, you will play a key role in shaping our global SaaS product. You’ll work directly with customers, translate requirements into product features, and deliver high-quality, scalable web applications. Examples of core functionality include booking/search engines, template engines, rules engines, scaling on distributed setups for high availability, user management, and more.

Role and Responsibilities:

Design, develop, and maintain high-performance, sustainable front-end applications primarily using the Next.js, EmberJS, and modern JavaScript.
Collaborate closely with backend engineers, product managers, and designers to deliver impactful features.
Implement new functionality and proactively optimise existing code for performance and scalability.
Debug, fix issues, and ensure cross-browser compatibility.
Work on UI implementations using Jinja2 and Django templates.
Manage and optimize CMS-driven content, ensuring seamless integrations.
Leverage AWS CloudFront and CDN technologies to deliver fast, secure, and scalable front-end experiences.

Required Skills:

4–5 years of proven experience in frontend development (JavaScript, ES6, HTML5, CSS).
Strong expertise in building interactive, responsive, and performant web applications.
Hands-on experience with frameworks/libraries such as EmberJS, React, or AngularJS.
Experience integrating with RESTful JSON APIs.
Solid understanding of web standards, cross-browser compatibility, and debugging tools.
Experience with CDN integration (AWS CloudFront preferred) for optimised delivery.
Strong knowledge of CMS-based front-end integrations.
Ability to work independently, meet deadlines, and drive continuous improvements.

Desired Skills:

Experience with Jinja2, Django, or similar templating engines.
Familiarity with Bootstrap and preprocessors like LESS/SASS.
Exposure to scalable web architecture, caching, and distributed systems.

Location: Bengaluru

Please share your updated CV at careers@simplotel.com

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)

Position:

Senior Technical Operations Specialist

We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.

Responsibilities:

Respond, manage, and resolve customer queries and issues sent via a ticketing system
Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
Create SOPs, manuals and document product knowledge in detailed steps
Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality

Requirements:

BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
Excellent problem-solving and communication skills
Good understanding of computer systems, mobile devices and comfortable using software products
Basic understanding and knowledge of DNS (A, NS, MX records etc.)
Able to run basic SQL queries
Keen eye for detail, ability to implement and oversee strict quality control
Ability to sustain with dynamic processes and constant updates
Ability to provide step-by-step guidance, both written and verbal
Ability to design simple processes and procedures
3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position

Location: Bangalore