Lead - Digital Marketing (SEO)

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Senior Technical Operations Specialist

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
 

Position: Lead - Digital Marketing (SEO)

Simplotel is seeking a passionate and experienced Digital Marketing Lead to join our team at our Bangalore headquarters. As a Digital Marketing Lead, you will drive strategic digital marketing initiatives for multiple hotel clients, ensuring high-quality delivery, measurable results, and a strong return on investment (ROI). You will be responsible for conducting in-depth keyword research, optimising web content, and analysing data to enhance organic search rankings and drive targeted traffic, ultimately maximising ROI from SEO campaigns. This role combines hands-on execution with leadership responsibilities, collaborating with internal teams and clients to achieve marketing goals.

 

Responsibilities:

  • Mentor and guide 2-5 team members on digital marketing best practices, fostering a culture of continuous learning and innovation. Set team and individual goals and achieve them.

  • Serve as the point of contact for customer escalations for digital marketing, understanding their requirements and creating strategies to benefit them.

  • Ensure our customers are getting a good ROI on their digital marketing investments and that they are aware of the ROI.

  • Manage digital marketing initiatives for customers - SEO, Google Ads, display ads, and social media advertising.

  • Identify SEO trends, gain insights into target customers' preferences, and maximise ROI from SEO campaigns.

  • Oversee the implementation of digital campaigns, coordinating with internal teams to execute plans effectively.

  • Continuously analyse campaign performance, leveraging analytics tools to track success and optimise strategies for better outcomes.

  • Create detailed reports on campaign effectiveness, conducting periodic reviews with clients to highlight achievements and suggest areas for improvement.

 

Skills Required:

  • A graduate degree in Engineering or Business is essential; an MBA is a plus.

  • 4–6 years of experience in Digital Marketing, with a proven track record of account management, SEO, Google Ads, and paid media campaigns

  • Ability to build reporting based on web behaviour and key SEO metrics

  • Prior experience in leading or mentoring a team required

  • Expertise in researching and selecting high-performing keywords, optimising ad campaigns, and leveraging data to inform strategies

  • Proficiency with tools like Google Analytics, Semrush, Google Ads tools, and Microsoft Excel

  • Exceptional analytical and problem-solving skills, with the ability to translate data into actionable insights

  • Strong communication and presentation skills, capable of influencing internal and external stakeholders


Location: Bangalore

Please share your updated CV at careers@simplotel.com

About Simplotel:

Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.

*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
 

Position: 

Senior Technical Operations Specialist

We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.


Responsibilities:

  • Respond, manage, and resolve customer queries and issues sent via a ticketing system
  • Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
  • Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
  • Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
  • Create SOPs, manuals and document product knowledge in detailed steps
  • Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
  • Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
  • Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality

 

Requirements:

  • BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
  • Excellent problem-solving and communication skills
  • Good understanding of computer systems, mobile devices and comfortable using software products
  • Basic understanding and knowledge of DNS (A, NS, MX records etc.)
  • Able to run basic SQL queries
  • Keen eye for detail, ability to implement and oversee strict quality control
  • Ability to sustain with dynamic processes and constant updates
  • Ability to provide step-by-step guidance, both written and verbal
  • Ability to design simple processes and procedures
  • 3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position

 

Location: Bangalore