Manager - Product
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position: Manager - Product
We are looking for a product leader to drive strategic product areas that shape the direction of the entire organization. This role demands a deep understanding of product thinking, cross-functional execution, and team leadership.
You will collaborate closely with senior executives to define strategic priorities, shape high-level product roadmaps, and enable teams to deliver effectively. This is an opportunity for a hands-on product leader with strong business acumen and a passion for building and scaling impactful products.
Responsibilities:
Define and own the long-term product vision and strategy, ensuring alignment with company objectives and market opportunities.
Lead and mentor a high-performing product team to deliver high-quality products with clear ownership and accountability.
Translate strategic goals into clear product roadmaps, driving prioritization and execution across multiple initiatives.
Partner with engineering, design, marketing, and sales to deliver products that meet customer needs and business targets.
Stay on top of industry trends, and emerging technologies to guide product direction and inspire innovation.
Foster ideation, experimentation, and process improvements to deliver high-quality products on time and identify new business opportunities.
Decide when to invest, pivot, or sunset products based on performance and strategic fit.
Monitor product performance using key metrics, and take action to optimize adoption, retention, and revenue impact.
Skills Required:
Demonstrated success in leading product verticals and cross-functional initiatives.
8+ years of product management experience, spanning strategy and execution.
Strong ability to collaborate with engineering, design, marketing, and business stakeholders.
Experience in establishing product development frameworks and improving processes.
Strong business acumen, with the ability to assess market opportunities and make strategic trade-offs.
Excellent communication and presentation skills.
Bachelor’s degree in Engineering or equivalent; MBA is preferred.
Location: Bangalore
Please share your updated CV at careers@simplotel.com
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position:
Senior Technical Operations Specialist
We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.
Responsibilities:
- Respond, manage, and resolve customer queries and issues sent via a ticketing system
- Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
- Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
- Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
- Create SOPs, manuals and document product knowledge in detailed steps
- Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
- Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
- Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality
Requirements:
- BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
- Excellent problem-solving and communication skills
- Good understanding of computer systems, mobile devices and comfortable using software products
- Basic understanding and knowledge of DNS (A, NS, MX records etc.)
- Able to run basic SQL queries
- Keen eye for detail, ability to implement and oversee strict quality control
- Ability to sustain with dynamic processes and constant updates
- Ability to provide step-by-step guidance, both written and verbal
- Ability to design simple processes and procedures
- 3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position
Location: Bangalore