Director – Product
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 3,000 hotels across 26 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position: Director - Product
We are seeking a hands-on, strategic Head of Product to own and drive our product vision in the fast-paced world of B2B hotel technology. This role is both strategic and execution-driven ideal for a product leader who thrives in startups, loves solving complex problems, and can translate customer and market needs into products that create measurable business impact.
As the Director of Product, you will work closely with the leadership team to define the product strategy, build and refine the roadmap, and ship solutions that delight customers and grow the business. You will balance big-picture strategy with hands-on execution, ensuring outcomes across the product lifecycle.
Responsibilities:
Own the full product lifecycle — from discovery and definition to launch and iteration — ensuring exceptional usability, adoption, and commercial impact.
Set and articulate a clear product vision and roadmap, aligning with company goals, customer needs, and market opportunities.
Translate strategy into execution, writing crisp PRDs, defining requirements, and working side by side with engineering and design to deliver high-quality releases on time.
Drive customer and market insights through direct engagement, research, and competitive analysis to inform product priorities.
Partner with GTM teams (Sales, Marketing, Operations, Customer Success) to ensure successful product launches, positioning, and adoption.
Measure product performance through metrics and feedback loops, making data-informed decisions to optimize outcomes.
Act as the voice of the product at the leadership table, influencing company strategy and ensuring product-led growth.
Stay ahead of industry shifts, bringing fresh perspectives on technology, SaaS models, and hotel tech innovations.
Skills Required:
10+ years of product management experience, with at least 3–5 years in a senior product role owning strategy and execution.
Proven ability to define, build, and launch successful technology products.
Strong command of product discovery, agile delivery, and data-driven decision-making.
Hands-on operator comfortable in a zero-to-one and one-to-N environment; able to balance strategy with rolling up sleeves.
Exceptional collaboration skills across engineering, design, sales, and leadership teams.
Strong analytical and storytelling ability to communicate product vision, priorities, and impact.
Bachelor’s degree in Engineering or related field; MBA or equivalent business experience preferred.
Location: Bangalore
Please share your updated CV at careers@simplotel.com
About Simplotel:
Simplotel is a Bangalore-based, Software-as-a-Service (SaaS) company helping over 2,000 hotels across 21 countries grow their direct business. We are powering e-commerce for some of the largest hotels in India. The name Simplotel comes from a combination of Simple and Hotel - our mission is to Simplify the life of hoteliers through technology. Simplotel is a ‘Shopify for Hotels’, was founded in October 2013 and is funded by Go-MMT - India’s largest Online Travel Agency.
*Simplotel was awarded the best startup in travel & hospitality for 2021 by Startup India, an initiative of the Union Ministry of Commerce & Industry in India.
(https://www.startupindia.gov.in/nsa2021results/travel.html)
Position:
Senior Technical Operations Specialist
We are looking for a Senior Technical Operations Specialist to provide enterprise-level support to our clients (hotels). A suitable candidate needs to have a keen eye for detail, assist with work allocation within a team to ensure the smooth functioning of the Operations department. Ultimately, you will be a person our clients and team members trust. They will rely on you to provide timely and accurate resolutions/advice.
Responsibilities:
- Respond, manage, and resolve customer queries and issues sent via a ticketing system
- Talk clients through a series of actions (either via phone, email, or chat), until their queries and issues are resolved
- Oversee and handle end-to-end experience of key customers including project management, resource assignment and timely delivery. Develop and implement strategies that will ensure a positive experience that exceeds the hotel and its guests’ expectations
- Develop in depth understanding of all features of all Simplotel products and partner products that we sell, conduct training sessions for large clients to effectively leverage the use of these products
- Create SOPs, manuals and document product knowledge in detailed steps
- Follow defined steps to setup and configure our products, coordinating with both external partners as well as client stakeholders where necessary
- Provide feedback and escalate unresolved issues to internal departments (e.g.: Software Developers, Customer Success/Account Managers)
- Prioritize and manage several open issues simultaneously, operate & drive several projects internally. Perform quality checks on others' work to improve quality
Requirements:
- BE/BCA or equivalent degree (preferably in computer science, or electronics & communications)
- Excellent problem-solving and communication skills
- Good understanding of computer systems, mobile devices and comfortable using software products
- Basic understanding and knowledge of DNS (A, NS, MX records etc.)
- Able to run basic SQL queries
- Keen eye for detail, ability to implement and oversee strict quality control
- Ability to sustain with dynamic processes and constant updates
- Ability to provide step-by-step guidance, both written and verbal
- Ability to design simple processes and procedures
- 3-4 years of experience in a client-facing role in a consultation/support function, and (preferably) 1 year in a lead position
Location: Bangalore