At Simplotel we have built websites for over 2,000 hotels, and every single time we have been asked about how we drive traffic to a website. We have been asked by those who are usually suspicious of SEO because they paid for such services in past and may or may not have seen results. And we have been asked by our customers who see a 3x plus growth in their website traffic after coming to our platform – as to how we do it. While SEO can be a deep subject, today we will attempt to outline how one must think about SEO in this post.

At a high level SEO depends on three things –

  1. Technology and layout of the website 

  2. The content on the website

  3. Things happening outside your website
     

Technology and layout of the website

In order to determine the relevance of a website for a search term (also known as a keyword) search engines have a piece of software called a Bot (derived from the word Robot) that crawls (think of it as reads) content on your website. The Bot then stores the keywords that a website is most relevant for. This is known as indexing of a website.

Unlike users, bots see the code of the website and not what users see on a website (you can view the code of most websites by right clicking on a webpage and selecting view page source). The easier this code is for the search engines to understand, the better chance you have of conveying your content to the search engines and making sure that your content gets indexed correctly. Here again there are hundreds of things that matter. These include the load time of a website, the structure of website code, mobile friendliness, proper tags and sitemaps. Detailing these is a topic for a future blog.

The layout of your website also plays an important role in search engine optimization. Clean and simple navigation, easily readable content – they all add up towards SEO friendliness. 
To get these things right a website must be built for SEO from the ground up – retrofitting these things can often mean redoing the website. The good news is that Simplotel, out of the box, takes care of all this for your hotel website.
 

The content on your website

Now that we have gotten the technical aspects covered, the next most obvious thing about SEO is the content of the website. If your website’s content is about ice cream cones then your site will be indexed for ice cream cone searches and not for hotels. If your content is about a luxury hotel, then you won’t be indexed for budget hotels and consequently it is unlikely that you will show up for searches related to budget hotels.

Content also comes in many shapes. It includes the text on the website, the images that you put, the links you provide and the various tags (page titles page descriptions etc.). Each one of these have a significance and how and where you place them also matters. Content that is higher up on a page matters more than the content that is below. On things like page titles, the content that is to the left matters more than the content that is to the right. How you structure your content with various Headers (much like a word document) matters. How you name your images, how you name the links – they all matter.

All content on your website should be original content – copying of content from another website hurts your traffic – as the search engines and users skip past you believing you have nothing new to say. Adding fresh and relevant content has also shown to impact the SEO of a website.

There is also data about your hotel (meta data) that you can provide on your website, it is not visible to your customers but tells the bots the location, name, etc. of your hotel. Once again, Simplotel does this out of the box for your site.  Our experts write the content for your hotel website so that it is all set up well. This is another reason why our customers see a 3x plus growth in traffic.
 

Things happening outside your website

After the technology and the content on the website, there are things that happen outside your website that impact search engine optimization. These include your guest reviews, your listing on Google Maps and local listing sites, your mention in travel blogs, etc. – they all matter. Here are some suggestions,

  • Verify and own your Google My Business (GMB) page and make sure that the map marker is accurate.

  • Ensure that your hotel’s name, address and contact info is exactly the same on all online channels – your social media pages, local listings and classified listings. 

  • Get good reviews by taking care of customers and encouraging customers to write a glowing review. Also, respond to your reviews on various review channels time to time.

There are few silver bullets in SEO – so you must skin it with a thousand paper cuts. Please let us know your comments, questions and feedback at hello@simplotel.com.

Mastering Hotel Guest Segmentation: Boost Revenue with 12 Key Personas

In today's hyper-competitive hospitality world, treating every guest the same is a recipe for lost bookings and revenue. Guest segmentation, profiling travelers by demographics, behaviors, and trip purposes, lets hotels ditch the one-size-fits-all model. Stats show 71% of consumers crave personalized experiences, and 76% get frustrated without them. By crafting detailed guest personas, you sharpen marketing, distribution, and upsell strategies to target high-value groups primed to book your property.

This approach isn't just smart; it's essential. Hotels using segmentation see higher occupancy, better RevPAR, and loyal repeat visitors. Let's break down the strategy, explore 12 core personas with tailored tactics, and cover tech implementation for real results.

Why Guest Segmentation Drives Hotel Success

Segmentation slices your potential guests into actionable groups using data from Property Management Systems (PMS), booking histories, and behavior analytics. Go beyond basics like age or origin, dive into psychographics like lifestyles, values, and interests. A beach resort might lure eco-warriors with zero-waste initiatives, while a city hotel woos luxury seekers with VIP rooftop access.

The payoff? Optimized finances, smarter promotions, and irresistible upsells. For example, spotting families early means bundling kid perks, spiking conversions by 20-30%. In a market where personalization rules, this data-driven edge separates thriving properties from the pack.

12 Core Guest Personas and Tailored Strategies

Modern hotels host diverse crowds. Here are 12 personas, their profiles, on-site catering tips, and attraction hooks to win them over.

1. Digital Nomads
Remote pros who live online, needing rock-solid Wi-Fi and vibe-y communal spots.
Cater:Stock co-working nooks, host local meetup calendars, and curate cultural tastings.
Attract:Market proximity to hubs like co-working spaces or nightlife, screaming "unlimited bandwidth included."

2. Business Travelers
Workaholics in meetings all day, crashing at night for quick unwinds.
Cater:Offer spa discounts, tasting menus, or gym access for stolen leisure moments.
Attract:Showcase in-room desks, power outlets, and tie-ups for event tickets via high-res photos.

3. Conventional Tourists
Leisure folks vacationing yearly with partners or pals, chasing landmarks.
Cater: Hand over attraction maps and guided tour bookings at check-in.
Attract:Push airport shuttles and downtown centrality in listings.

4. Family Groups
Millennial parents or multi-gen clans hunting shared fun.
Cater: Kid vouchers for zoos/aquariums, babysitting, and family activity lists.
Attract: Flaunt pools, beaches, and room toys in family-focused campaigns.

5. Luxury Travelers
Big spenders demanding bespoke bliss and flawless service.
Cater: Pre-empt needs with private tours to hidden gems.
Attract: Tease exclusive perks during their research phase.

6. Budget Travelers
Price hawks chasing max value, minimal fuss.
Cater:Keep basics spotless, Wi-Fi, cleaning, no extras needed.
Attract:Blast free breakfasts and pool access in budget OTAs.

7. Solo Travelers
Lone wolves blending work and wanderlust.
Cater:Rooftop happy hours and networking lounges.
Attract:Promo solo rates and group-tour invites.

8. Event Attendees
Here for conferences or weddings nearby.
Cater: On-site snacks and coffee to minimize exits.
Attract:All-in packages with meals and water.

9. Special Occasion Guests
Celebrating milestones like anniversaries.
Cater:Surprise with petals, bubbly, or cards.
Attract:Romance packages with dinners and spas.

10. Health and Wellness Travelers
Wellness warriors prioritizing body and mind.
Cater:Vegan menus, yoga studios, green spas.
Attract:Sustainability badges and wellness bundles.

11. VIP Guests
Celebs or execs needing utmost privacy.
Cater:Private entries, in-room check-in, discretion.
Attract:Whisper to PAs about custom requests.

12. Extended Stay Guests
Long-haulers relocating for gigs.
Cater:Kitchenettes, fridges, personal staff check-ins.
Attract:Discounts on spacious suites with homey amenities.

Broader Market Segments for Revenue Management

Zoom out to macro categories for channel strategy:
  • Transient Travelers:Steady leisure/business bookers at rack rates.
  • Corporate Negotiated: Midweek corporate stays with premium Wi-Fi demands.
  • Group Bookings:Weddings/teams needing bulk coordination.
  • Wholesale Partners:Tour ops at discounted blocks.
  • Specialized:Gov / military with per diem rules.
These guide dynamic pricing and distribution.

Tech Stack for Segmentation Mastery

Scale personalization with tools:
  • Data Powerhouse:PMS + BI dashboards unify bookings, surveys, and demographics.
  • Dynamic Upsells:AI spots patterns, like pool queries triggering family packs, boosting revenue 8%.
  • Pricing Smarts: Adjust for early birds vs. last-minuters.
  • Digital Touches:53% want contactless check-in; deliver app keys alongside human service.

Handling Complaints by Persona

Friction happens, segment to fix fast:
  • Wi-Fi Woes:Boost bandwidth, train staff.
  • Noise:Relocate relaxers to quiet floors.
  • Cleanliness: Upgrade + comp while fixing.
  • Proactive fixes turn detractors into fans.
Like orchestrating a symphony, nailing each guest's "instrument" creates magic. Ditch generic ops for persona-driven strategies, and watch loyalty and RevPAR soar in this personalized era.